Customer Experience Journal
Read news on the impact and influence of customer experience on business results
Latest Articles
Our interest topics: #digitaltransformation, #customerdataplatforms, #customerexperience, #businessintelligence, #datamanagement, #dataengineering, #GIS
Powering curiosity—the data to make decisions
Every business needs data to drive decisions, but how do leaders create an information system able to keep up with their changing objectives?
Customer Experience Management
Customer Experience Management is a term used to describe the operational management of systems and processes used for the purpose of building and maintaining relationships a business has with its customers.
What is Customer Lifecycle?
Your customer lifecycle sets out the phases of your relationship with customers. It should be comprised of four phases – seduce, engage, delight and expand. Read our guide to find out more.
Creating a Data Driven Culture
We live in a data driven business world. How do you tap into yours?It’s thought Jeff Bezos was the first person to use the term Innovation Value Management (IVM) to describe data as a business asset based on its contributory value. If it wasn’t Jeff, then it was...
What is a Customer Journey?
A customer journey is the mystical (and often theoretical) journey a customer takes to purchase a product. Read this guide to learn more.
What is Customer Insight?
Customer insight is the understanding of your customer, based on their feedback, buying behavior, experiences, beliefs and needs.
What is Customer Data Analytics?
Customer Data Analytics is the application of computer data harvesting, processing and analysis to source insights on customers. Learn more by reading our guide.
Industry News (Updated Monthly)
Please note: The insights provided in this section are commonly republished from third-party sources. Articles are the exclusive opinions of the authors. NDMC Ltd accepts no liability for their accuracy or for any consequential impacts of any actions resulting from the use of this information.
The Customer Experience: It’s Not Just About Closing The Sale
Discover how the real opportunity is fueling a customer-centric transformation that positions the business for financial health.
Prediction: The future of CX
The CX programs of the future will be holistic, predictive, precise, and clearly tied to business outcomes.
An Experience Renaissance To Reignite Growth
An experience renaissance is afoot pushing companies beyond the CX philosophy and organize the business to deliver exceptional experiences.
Analysis
Coming soon!
We’re in the process of writing some insightful analysis on this topic. Watch this space!
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About Us
For our clients we create customer experiences that stand out. It’s all thanks to our ability to leverage data and build digital platforms
NDMC is a Digital Professional Services company with a pioneering spirit and a 19-year track record for delivering data engineering and customer experience outcomes no other agency can deliver. Our experiences with technology development began in Local Government with the origination of a Business Intelligence platform used to align activities and budgets with strategic priorities and stakeholder aspirations.
In 2003, we became one of the first companies in the United Kingdom to develop No-Code Enterprise software to fast-track app development in support of digital transformations and business model change. In 2009, we created one of the first Customer Data Platforms (CDPs) in Automotive Retail, and more recently in Office Equipment Sales and Service. Our operations span the globe with offices and distributors in South Africa and the United States.
For more information, please get in touch www.ndmc.uk.com/contact